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Returns and Exchanges

If you would like to return or exchange an item, we will gladly make it happen.

TOPICS

EXCHANGES

You can either return your product to fishermans-marine.com or directly to one of the Fisherman's Marine and Outdoor locations.

If you choose to return the item to fisherman-marine.com we handle exchanges as a return for credit and repurchase. Our Conditions for Return (shown below) apply; restocking fees do not apply.

To exchange an item, first gather the order number and the item's SKU. You will find these in the order and shipping confirmation emails and, unless you checked out as a guest, within the "My Orders" section of "My Account."

Contact us via customerservice@fishermans-marine.com at any time or 1-844-363-3474 between the hours of 8:30 AM to 4:30 PM Pacific time, Monday through Friday, providing the order number and the item's SKU.

We will:

  • Explain how our exchange process works and what to expect.
  • Email to you a Return Form containing a Return Authorization Code and instructions for packing and shipping the item to be returned.

You will then:

  • Pack and ship the return item per the Return Form instructions.
  • Order the exchange item through fishermans-marine.com
  • See a refund issued to your original order's payment method. Expect credit/debit card refunds in 3 to 5 business days, Fisherman's Marine and Outdoor voucher or gift card refunds in 1 to 2 business days after we receive the returned item. Refunds do not include the original cost of shipping the item to you.

RETURNING AN ITEM FOR CREDIT

We gladly accept the return of items for credit; certain conditions and restocking fees, shown below, apply.

Conditions for Return

Returns must be initiated within 30 days of delivery.

Items must be in original condition, unaltered, and showing no signs of wear.

Apparel must be unworn, unwashed, and with all tags attached.

Digital content, such as DVD's or navigation software must be unopened.

All original packaging and materials – such as boxes, manuals, warranty cards, instructional DVDs – must be returned with your merchandise.

All serial numbers and the UPC must be intact and unaltered on the item and all original packaging and materials.

Restocking Fees

Depending on the item, a restocking fee of up to 25% of the item's purchase price may be assessed for discretionary returns.

If a restocking fee is to be assessed, it will be shown on the Return Form we email to you.

Restocking fees do not apply to exchanges and the return of items that are defective or damaged in shipment.

The Return Process

To return an item, first gather the order number and the item's SKU. You will find these in the order and shipping confirmation emails and, unless you checked out as a guest, within the "My Orders" section of "My Account."

Contact us via customerservice@fishermans-marine.com at any time or 1-844-363-3474 between the hours of 8:30 AM to 4:30 PM Pacific time, Monday through Friday, providing the order number and the item's SKU.

We will:

  • Explain how our return process works and what to expect.
  • Email to you a Return Form containing a Return Authorization Code and instructions for packing and shipping the item to be returned.

You will then:

  • Pack and ship the return item per the Return Form instructions.
  • See a refund issued to your original order's payment method. Expect credit/debit card refunds in 3 to 5 business days, Fisherman's Marine and Outdoor voucher or gift card refunds in 1 to 2 business days after we receive the returned item. Refunds do not include the original cost of shipping the item to you.
  • You may also choose to return the item to a Fisherman's Marine and Outdoor location in person.

RETURNING DEFECTIVE ITEMS

We will refund or replace items found defective within 30 days of delivery. We can replace only the exact item and version you ordered.

Defective Item Conditions for Return

Returns must be initiated within 30 days of delivery.

All original packaging and materials – such as boxes, manuals, warranty cards, instructional DVDs – must be returned with your merchandise.

All serial numbers and the UPC must be intact and unaltered on the item and all original packaging and materials.

The Defective Item Return Process

If your item does not seem to be working properly, please check the product manual for troubleshooting information and contact the manufacturer for additional assistance first.

If your item appears to be missing parts, please contact the manufacturer first for replacement parts under the terms of their warranty.

Most manufacturers list contact information on the product packaging or manual. If you need assistance in contacting the manufacturer, please contact us.

If the manufacturer cannot help, contact us via customerservice@fishermans-marine.com at any time or 1-844-363-3474 between the hours of 8:30 AM to 4:30 PM Pacific, Monday through Friday, providing the order number and the item's SKU. You will find these in the order and shipping confirmation emails and, unless you checked out as a guest, within the "My Orders" section of "My Account."

At that time, tell us if you want a refund or replacement.

We will:

  •  Explain how our defective return process works and what to expect.
  •  Email to you a Return Form containing a Return Authorization Code and instructions for packing and shipping the item to be returned.
  •  If you are requesting a replacement, we will ship that replacement immediately and at no charge to you.

You will then:

  • Pack and ship the defective item per the Return Form instructions.
  • See a refund issued, if you are requesting a refund, to your original order's payment method. Expect credit/debit card refunds in 3 to 5 business days, Fishermans Marine and Outdoor voucher or gift card refunds in 1 to 2 business days after we receive the returned item. Refunds include the original cost of shipping the item to you.
  • You may also choose to return the item to a Fisherman's Marine and Outdoor location in person.

RETURNING ITEMS DAMAGED DURING SHIPPING

We will refund or replace an item damaged during shipping. We can replace only the exact item and version you ordered.

The Damaged Item Return Process

We encourage you to inspect your shipment prior to signing for it. If the shipping container is damaged in any way, open and inspect the item; if the product is damaged, refuse the shipment and have the carrier note the damage. We also encourage you to always retain the original shipping container and materials. If you find damage after taking delivery, the return must include all original packaging.

If you receive an item that was damaged during shipping, contact us via customerservice@fishermans-marine.com at any time or 1-844-363-3474 between the hours of 8:30 AM to 4:30 PM Pacific, Monday through Friday, providing the order number and the item's SKU.You will find these in the order and shipping confirmation emails and, unless you checked out as a guest, within the "My Orders" section of "My Account."

At that time, tell us if you want a refund or replacement.

We will:

  • Explain how our damaged item return process works and what to expect.
  • Email to you a Return Form containing a Return Authorization Code and instructions for packing and shipping the item to be returned.
  • If you are requesting a replacement, we will ship that replacement immediately and at no charge to you.

You will then:

  • Pack and ship the damaged item per the Return Form instructions.
  • See a refund issued, if you are requesting a refund, to your original order's payment method. Expect credit/debit card refunds in 3 to 5 business days, Fisherman's Marine and Outdoor voucher or gift card refunds in 1 to 2 business days after we receive the returned item. Refunds include the original cost of shipping the item to you.
  • You may also choose to return the item to a Fisherman's Marine and Outdoor location in person.

NON-RETURNABLE ITEMS

A few items are not returnable to us; non-returnable items are noted as such on their product detail page.

If you have a problem with a non-returnable item, please contact us. However, we may refer you to the manufacturer for service, warranty, return, and refund information.

Non-returnable items include, but are not limited to:

  • Customized-to-order apparel.
  • For the safety of all our customers, ammunition, reloading components, food products, swimsuits and first aid kits.
  • Items that have special shipping restrictions imposed by the U.S. Department of Transportation or use flammable liquids or gases.

If you need assistance in contacting the manufacturer, please contact us.